60 Days Refund Policy
1-
The following reasons are covered by our 60 day FULL
COVERAGE Return/Exchange Policy.(We will be responsible for
the return postage fees and replacement fees)
- We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.
- The product customization information does not match or an error in customization.
- Paint is chipping, Crystals fall off, etc. (We will only exchange the item(s) for the same product, or for item(s) or equal or lesser value.)
2-
The following reasons are NOT covered by our 60 day return policy. We are not liable for these issues.
- Product damage caused by exposure to corrosive substances or chemicals.
- Items that have been washed, worn, or soiled and damaged resulting from customer's handling.
- Products that exceed the return processing time limit ( 60 days after the order is signed ).
- The product model or serial number recorded in the shopping order applied for return or exchange does not match the product sent back.
- Silver pieces are given detail by oxidation, overtime, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.
- Product damaged by misuse, mishandling, or poor maintenance.
- Not the product itself, but only the other items or gifts included with the order. Coupon code or gift card, etc.
- Partial returns or exchange of products from a set item is not acceptable.
